HL BO Tracker

Back office operations

Give your customer service and audit team a day they can follow.

HL BO Tracker turns each person's day into a clear schedule and a short checklist, then rolls it up into daily, weekly and monthly performance you can review at a glance.

A schedule they actually follow

Each person gets their own daily blocks — audits, tickets, breaks — laid out hour by hour with the current block highlighted.

Tasks with due times

Assign one-off or repeating work. Employees tick items off and the system records whether it was done on time.

Performance you can see

Daily, weekly and monthly completion, on-time rate, tickets handled and audits completed — per person and for the team.

Private by default

Employees only ever see their own day. Supervisors and admins see everyone.